Getting the Best SEO Writing Out of Your Law Students and Staff

Many attorneys (and business owners) don’t want to pay a professional writer to draft new website content.

We’re not going to tell you it’s best to hire out your writing, though as writers, we see the advantages.

Often law firms turn to their law students, paralegals, maybe a lawyer who takes an interest in writing. Then, a year often passes and the firm hasn’t produced as many new pages as it hoped. The written pages are all structured differently. Some pages may be long, look like they’re from Wikipedia and lack focus. We’ve been told focus doesn’t matter, that it’s all about SEO.

But shouldn’t good writing and SEO both matter, especially considering the money you are spending with your law firm website management firm? And if you’ve hit a roadblock on writing, how much SEO optimization is your website getting?

So we ask you to re-consider the professional writer. And if you still decide to handle your writing in-house, please consider the advice we offer our Boston legal marketing clients: provide the writers a rough outline and one or two standard paragraphs you want included in each page. Provide them a list of keywords to incorporate into the copy. Designate someone to review the copy and post it to the website. By taking these steps, you are developing a system for producing content faster and preserving your message. From there, the result depends on your writer’s talent, practice and ability to have an ongoing conversation with those in charge of the law firm’s marketing.

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Law Firm Social Media: Rethinking Facebook

A recent article on the website Fast Company reported a difficult figure for law firms and companies that maintain Facebook accounts: Only 16 percent of your messages are reaching your Facebook fans each week.

Social Essentials surveyed Facebook users and found most messages are getting lost in the Facebook newsfeed. The most popular posts that Facebook users are commenting on and interacting with are displaying. This is discouraging because few fans return to a company’s Facebook page once they click that Like Button and sign up as a Fan.

Many companies struggle to bring attention to their Facebook posts, including law firms. But law firms often struggle more because they lack the widespread consumer message of social media favorites such as Friendly’s and CVS, which can develop communications strategies around promotions, new products and even quizzes.

Here are a few tips to conserve your resources and try to generate more displays on Facebook:

1) Link Your Blog to Your Facebook Account: You can link your self-managed blog to your Facebook account and it will automatically post to your Facebook Page. If you have a managed blog by a company such as Legal Marketing, ask us to synchronize your blog for you.

2) Include Images In Your Blog: Include images in your blog post and they will appear as part of your Facebook post. Pictures increase interest in your Facebook post.

3) Encourage People to Share Your Posts: Your may only have 50 Facebook fans, but if they each have 100 friends or more, your message can get some mileage if someone uses the Facebook Share feature.

4) Change the Headline and Text: Many people post by inserting a hyperlink, then adding their own text at the top. You should also pay attention to the headline and text that is automatically generated. Those can be edited if you click them. It is worth trying because a good headline can be the difference between someone reading and skimming past your Facebook post.

5) Develop a Facebook Strategy: Some law firms simply assign a secretary, an attorney or a paralegal to handle the Facebook page. In most cases, there is little discussion. Most law firms agree to post their blog articles, but few talk about what else to post. This leaves the Facebook page administrator testing out different ideas. No one follows a blog, a Facebook page or a newspaper without consist content. So develop a mini-social media strategy by choosing two themes to start.  If you are a personal injury lawyer, one theme idea could be swimming safety. If you are a criminal defense lawyer, one theme may be informing the public of their rights in different situations, including police stops and arrests.

Legal Marketing is a marketing management firm serving Massachusetts and Rhode Island law firms. We specialize in social media, website writing, media relations and communications strategy. We provide social media strategy and training with easy-to-use documentation for your staff. If you seek marketing assistance, contact us at 978.835.6432 or info@legmarketing.com for a consultation.

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Filed under Boston law firm marketing, Massachusetts Legal Marketing, Providence Legal Marketing, Rhode Island Legal Marketing

Leaving Those You Turn Away Feeling Good Will

We recently met with an attorney to discuss his firm’s legal marketing. It was a casual meeting in his office and the conference room door was partially open. At one point, another attorney walked by with a middle-aged woman who was clutching her purse tightly and had clearly been crying. When the pair reached the front office door, the attorney shook her hand and said, “I really wish we could have helped. Let us know if we can help you in the future.”

We watched the woman leave and wondered what she was thinking. Would she ever call the firm again if she needed help? Would she ever recommend the firm? Or would she remember it as the firm that would not help her?

Lawyers have to make sure each case is the right fit for their firm. But in some situations, maybe lawyers can improve the way they say goodbye to the unprofitable cases, those that do not require an attorney or those they refer to other counsel.

People feel good about those who have helped them or have at least tried. The challenge when someone seeks legal help is they are often emotional about finding a lawyer. The stakes are high for them and they may be less understanding.

If you are referring a case, that disappointment may be diminished. But you will probably be forgotten altogether unless you are proactive.

One idea we have is law firms can develop a piece of legal marketing collateral for people to take home. Something that is beyond your law firm business card, something containing useful information. For example, maybe your firm can develop a flier listing the contact information for a few state offices and databases you regularly consult in your work – such as a state physician database and state medical board.

Even if someone does not have a medical malpractice case, they may still feel it is important to contact the state and file a complaint – or at least investigate the option. If you empower them to do this, they are likely to remember you, respect your knowledge and have good will toward you for sharing your expertise.

Keep an electronic version of your flier on hand to e-mail those people who never make it past a phone consultation.

As a final thought, remember your e-mail newsletter. If someone seems interested in what you’ve shared, tell them that you would like to keep in touch through your newsletter.  Ask for their e-mail address or provide a web address where they can sign up.

This is just one idea. There are many others. But we share our thoughts to get you thinking about how to create good will among the clients whose cases you cannot accept.

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Filed under Boston law firm marketing, Law Firm Marketing, Law Firm Relationships, Legal Blog Writing, Massachusetts Legal Marketing, Massachusetts Legal Marketing Services

Making Your Bio Stand Out

We’ve been thinking a lot lately about the importance of a strong bio on your website. On our clients’ websites, the attorney bios always appear in the top 10 pages of the Google Analytics tracking, right up near the home page and the page showing the firm case results.

Here are our thoughts on attorney bios. When we write a bio, we like to include the standard fare: a photo, your law school and year of graduation, awards, bar associations, seminars you have led and the types of cases you handle.

This is where many attorneys stop writing. We like to keep going. If you’re writing your own bio, we encourage you to think back over your career and find two or three cases that say something about the service you deliver. Find cases that speak to the results you have achieved. Use at least one case from the past five years.

It’s not a new idea. But many attorneys don’t go that deep in their bios. We say go deep with the detail of your professional successes. It will set you apart from all the other attorney bios a potential client is sifting through.

Legal Marketing serves Boston and Providence lawyers. We provide marketing management, website management and media relations services. You can visit our website at legmarketing.com. We can be reached at 978.835.6432 or info@legmarketing.com.

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Your Lawyers are the Stars of Your Website. But What’s Your Theme?

If you’re planning a new law firm website, you’re probably thinking about things such as hiring a designer, writing the perfect attorney bio and whether to include videos. But are you considering your website’s theme?

“Of course,” you may be thinking. “My website will feature my law firm, my lawyers.”

True, but communications always have a greater impact if they’re organized around a theme. For websites, that means dramatic images, strong colors and text that all ties in. So while your lawyers are the stars of your website, consider using a theme to differentiate your law firm from the rest and reinforce what you have to offer.

Here are some of our ideas and thoughts:

Your Office and Staff. If your goal is to show your law firm puts people first, one idea is to showcase pictures of your lawyers, paralegals and secretaries working with clients, listening to their needs. This sends the message your law firm cares, connects and engages with clients.

Buildings. From a courthouse to a sleek modern building, every building projects a message. Historical buildings and courthouses say strength, longstanding, elegance, timeless. A more modern building such as the John Hancock in Boston embodies energy, movement, up and coming. And think beyond buildings to landmarks. Many businesses in Boston have incorporated the Leonard P. Zakim Bunker Hill Bridge (Zakim Bridge) into their marketing in recent years.

Color. Color can be a powerful theme and make otherwise lackluster pictures worthy of your website. There are so many possibilities, some simple, some elaborate. For example, a skilled design professional can use Photoshop and tint those clipart photos of law books and scales to match your logo’s colors.

Put Your Own Spin On Your Theme. As we earlier stated, many businesses have chosen to use the Zakim Bridge on their website and in their marketing materials. When you choose a building or landmark, search the web. If you see other businesses are using it and still want to proceed, think how you can differentiate yourself. Using the Zakim Bridge as an example, consider taking pictures of the bridge in different seasons, shading it with different colors or photographing it from different angles.

Embrace Your Theme. Whatever theme you choose, honor it down to the last detail. Include every web page in your theme, not just your front page. Your logo should tie in closely with your theme and use it wherever possible, down to your website’s favicon (the small image that appears in your url bar next to the website address).

Legal Marketing provides law firm website management, marketing management and media relations services to Massachusetts law firms. For more information, visit www.legmarketing.com or contact us at 978.835.6432. You can also use our form.

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Filed under Law Firm Marketing, Law Firm Website Design, Massachusetts Legal Marketing, Massachusetts Legal Marketing Services

What To Know About Launching A Law Firm Blog

Are you considering starting a blog as a way to increase traffic to your law firm’s website? Many law firms have blogs and they’re a great marketing tool. Blogs allow you to post short entries and material that may not be appropriate for your law firm website. Blogging software is also easy to use so you can make updates yourself, rather than contacting your website developer. And unlike an e-mail newsletter that is only sent to former clients, a blog entry is patiently waiting in cyberspace for anyone to find – including those who need your help.

If you’re considering a law firm blog, here are a few suggestions:

Designate one or two staffers at your law firm “bloggers.” The goal is to produce content on a regular basis – even if that’s only once a month. If you assign a staffer to the task of blogging, they will look out for ideas and make sure your firm doesn’t get too busy to write.

Hire a Blog Writer. If you cannot free up the resources to write on a regular basis or need help with ideas, hire a legal blog writer. At Legal Marketing, we write law firm blogs and are ready to help you. Contact us today at info@legmarketing.com or 978.835.6432.

Insert Hyperlinks. A blog is a powerful marketing tool because it provides links visitors can click on to reach your website. In addition, the more hyperlinks out there to your website, the better your chances are for appearing at the top of the search engine rankings.

Decide What To Write About. Come up with a blog strategy before you start writing. Choose three or four themes. For example, a medical malpractice lawyer may choose to cover stories in the news about health care reform, medical malpractice cases and doctors who accept payments from pharmaceutical companies.

Practice Blogging. A blog is less formal than your firm’s website, but it still carries your name so proceed with caution. Write a few blogs as practice. There is no rush. Start to post your law firm blogs when you feel comfortable, when you feel you have found your firm’s voice.

The Shorter the Better. In an age where Facebook and Twitter have replaced the newspaper, shorter is better. Think bullet points. Only communicate one or two thoughts per blog entry.

Legal Marketing provides marketing management, website management and media relations services to Massachusetts lawyers. To learn more about our legal blog writing and other Massachusetts legal marketing services, visit our website at legmarketing.com. You can also contact us at info@legmarketing.com, 978.835.6432 or use our online form.

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Filed under Law Firm Blogs, Legal Blog Writing, Massachusetts Legal Marketing